RETURN & REFUND RULES
Standardized after-sales return service is an important part of platform service guarantee. We adhere to the service tenet of fairness, standardization and high efficiency, and formulate unified return processing rules to provide reliable after-sales guarantee for every user.
All users who meet the conditions can initiate return applications through the official order management entrance within the specified valid cycle. The product must be kept intact with complete matching accessories, no man-made collision damage, no water stain corrosion and no obvious long-term use traces.
The platform adopts a closed-loop after-sales processing mechanism. After receiving the user's return application, the professional team will complete information review and physical verification in sequence. All compliant applications will complete the refund settlement process as soon as possible, and the whole process can be queried and supervised by users.
In order to maintain standardized after-sales order, partial special scenarios do not support return processing, including personalized customized products, goods damaged by users themselves, and orders exceeding the valid after-sales cycle.
The return policy will be dynamically adjusted with the optimization of platform after-sales services. All updated rules will be displayed on the official page to ensure that users can check the latest after-sales specifications in real time.